Privacy policy
PRIVACY POLICY
This Privacy Policy explains how personal information is collected, used and shared when you visit or make a purchase from the Fax Copy Express international online store.
The international online store is operated by TERRA LIVING LTD, a company registered in England and Wales under company number 17386374, with its registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.
TERRA LIVING LTD is the data controller for personal information processed in connection with the operation of this international online store.
Fax Copy Express is the brand under which the products and website are presented.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect personal information including your name, email address, telephone number, billing address, shipping address, order details, delivery information, returns and refund information, account information, communications with us, marketing preferences, IP address, browser and device information, website activity, cookie identifiers and information used for fraud prevention and security.
Payment information is processed by our payment providers. We do not normally receive or store your full payment card details.
HOW WE COLLECT INFORMATION
We collect information directly from you when you place an order, create an account, contact us, request a return or subscribe to communications.
We may also collect information automatically when you use the website through cookies and similar technologies, and receive information from Shopify and other service providers involved in payments, fulfilment, delivery, returns, fraud prevention and operation of the store.
HOW WE USE YOUR INFORMATION
We use personal information to process and fulfil orders, receive and process payments, arrange delivery, provide order updates, manage returns and refunds, provide customer support, prevent fraud and misuse, operate and improve the website, comply with tax, accounting, customs and legal obligations, maintain business records, understand use of the website and send marketing communications where permitted.
LEGAL BASES
Where UK or European data protection law applies, we process personal information on one or more lawful bases.
We process information where necessary to perform a contract with you, including taking and fulfilling orders, processing payments, delivering products and managing returns.
We process information where necessary to comply with legal obligations, including tax, accounting, customs, consumer protection and regulatory requirements.
We may process information where necessary for our legitimate interests, including operating and protecting the website, preventing fraud, improving our services and managing our business, provided those interests are not overridden by your rights.
Where required, we rely on your consent for certain marketing communications and non-essential cookies. You may withdraw consent at any time.
MARKETING COMMUNICATIONS
Where permitted by law, we may send you information about products, releases and other Fax Copy Express news.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at info@faxcopyexpress.store.
Where applicable, we may contact existing customers about similar products where permitted by law.
COOKIES & SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate the website, remember preferences, understand website performance and, where enabled, support analytics and marketing.
Some cookies are strictly necessary for the website to function.
Where required by law, non-essential cookies will only be used after you have provided consent through the cookie controls available on the website.
You can change your cookie preferences through the website’s cookie settings and through your browser settings.
HOW WE SHARE INFORMATION
We may share personal information where necessary with service providers involved in operating the store, including Shopify, payment processors, warehouses and fulfilment providers, postal services and couriers, return and reverse-logistics providers, email and marketing platforms, analytics and website technology providers, fraud-prevention and security providers, and professional advisers such as accountants, lawyers and tax advisers.
We may also disclose information to customs, tax, regulatory, governmental or law-enforcement authorities where required by law.
We may disclose information in connection with a restructuring, financing, merger, acquisition or sale of all or part of our business, subject to applicable law.
SHOPIFY
Our online store is hosted on Shopify.
Shopify processes personal information in connection with providing ecommerce, checkout, payment and customer functionality.
Shopify may process certain information on our behalf and may also process information independently in accordance with its own privacy terms.
INTERNATIONAL TRANSFERS
Some service providers may process personal information outside the United Kingdom or outside the country in which you live.
Where applicable data protection law requires safeguards for an international transfer, we use an appropriate lawful mechanism, which may include an adequacy decision or regulation, approved contractual clauses, the UK International Data Transfer Agreement, the UK Addendum, or another legally recognised safeguard.
HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, customs, fraud-prevention and dispute-resolution requirements.
Retention periods vary depending on the type of information and the reason for processing it.
Marketing information is retained until you unsubscribe, withdraw consent where applicable, or the information is no longer required. We may retain limited suppression information where necessary to ensure that your opt-out continues to be respected.
YOUR RIGHTS
Depending on where you live, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion in certain circumstances, request restriction of processing, object to certain processing, request transfer of your information in certain circumstances, withdraw consent where processing is based on consent, and complain to a data protection authority.
Where we rely on legitimate interests, you may have the right to object to that processing. You may object at any time to the use of your personal information for direct marketing.
These rights are subject to applicable legal conditions and exceptions.
To exercise a privacy right, contact us at info@faxcopyexpress.store.
COMPLAINTS
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.
If you are in the United Kingdom, you also have the right to complain to the Information Commissioner’s Office. If you are in another jurisdiction, you may have the right to complain to your local data protection authority.
SECURITY
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of electronic transmission or storage is completely secure.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The current version will always be published on this page.
CONTACT
TERRA LIVING LTD
167–169 Great Portland Street
5th Floor
London W1W 5PF
United Kingdom
Company No. 17386374
Email: info@faxcopyexpress.store