Returns & Exchanges

We accept returns within 14 days, starting from the day your order was delivered

Returned items must comply with our returns policy which is stated as follows:

- Items must be returned unworn, undamaged, unwashed, and unused, with all tags attached and the original packaging included

- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned

- When trying on footwear, exercise caution and avoid marking the soles or damaging the provided shoe box

- Customized items (if applicable) cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you

- Return packages should be shipped and trackable from your location within one week of receipt of the return confirmation email/notification.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

*Please DO NOT send any items back without an approved return or exchange application. Unauthorized items will not be accepted or processed. Fax Copy Express* will not be held responsible for lost or unaccounted for packages as a result of not following the Return Policy*

1. To initiate a return, please email us at info@faxcopyexpress.store with the following return exchange application template:

Full Name
Address
Order Number
List of Item(s) to return
Reason for return

2. The Fax Copy Express* customer care team will reply to you promptly with instructions for facilitating your return.

*Please DO NOT send any items back without an approved return or exchange application. Unauthorized items will not be accepted or processed. Fax Copy Express* will not be held responsible for lost or unaccounted for packages as a result of not following the Return Policy*

3. Please note that if you have personal reasons for return (such as incorrect size selection, change of mind, etc.) and your return incurs customs or duty fees, we may deduct these fees from your refund at our sole discretion. Such returns will require you to self-arrange and self-pay for the shipment back to us. We will not provide free delivery/return labels.

4. When your return is approved, we will provide you with an address to ship to. Please use a shipping method which provides you with a tracking number and shipping insurance to ensure safe delivery of your items. In the case of lost, damaged or delayed packages, we will not be held responsible.

After your package is sent out, please provide us with the tracking number so that we can process your return in a timely fashion.

After your returned order is received, it will be inspected for consistency and compliance with our return policy. Upon confirmation, you will receive your refund within 5 working days (time may vary due to bank processing).